Also called: CSM, Client Success Manager
Helps business customers get real value from a product so they renew their contracts.
You run a training session for a new client, notice another customer hasn't logged in for weeks, and call to help before they cancel.
Estimate.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 4 years after high school. A bachelor's degree in any field, often after starting in customer support or sales at a software company.
Ways in: 4-year college, On-the-job training. Training cost: $15k – $60k.
Majors to look at: Business, Communications, Psychology.
Growing faster than average. Grew quickly with subscription software.
Medium risk for 10 years. AI flags at-risk customers and drafts check-ins; training clients and repairing relationships stays human.
Classes: Speech and debate, AP Psychology, Computer applications.
Official data: O*NET occupation 13-1199.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.