Also called: Customer Support Agent, Call Center Representative
Answers customers' questions and solves problems by phone, chat, or email.
You help someone track a lost package, process a refund, and calm down a frustrated caller. Many jobs are remote.
BLS median roughly $42k.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 0 years after high school. HS diploma; paid training.
Ways in: On-the-job training. Training cost: Get paid while you train.
Shrinking (about -5% over 10 years). BLS projects a decline as AI chatbots and self-service handle more requests.
High risk for 10 years. AI agents now resolve a large share of routine calls and chats, so far fewer reps are needed for basic requests.
Age 18+. One way to start: Apply to call centers or company customer service teams; they run paid training
Classes: English Language Arts, Spanish or another world language, Computer applications.
Official data: O*NET occupation 43-4051.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.