Also called: Head of Customer Support, Director of Customer Service
Leads a company's entire customer support organization, often hundreds of agents and AI tools.
You review overnight ticket numbers, decide how to staff for a product launch and choose which questions the AI chatbot should hand to humans.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 14 years after high school. Bachelor's degree plus 10+ years managing support teams.
Ways in: 4-year college, On-the-job training. Training cost: $15k – $60k.
Majors to look at: Business Administration, Communications.
Growing about average (about 3% over 10 years). Tracks administrative services managers.
Low risk in 5 years, medium in 10. AI chatbots shrink agent teams; deciding what AI handles and leading the people left stays human.
Classes: Business elective, AP Statistics, Speech and debate.
Official data: O*NET occupation 11-3012.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.