Also called: Contact Center Trainer
Trains new call center and support agents on products, systems and how to handle tough customers.
You run a three-week class for 15 new agents, role-play angry callers and sit with them on their first live calls.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 3 years after high school. High school diploma plus experience as an agent; some have a bachelor's.
Ways in: On-the-job training, 4-year college. Training cost: Get paid while you train.
Majors to look at: Communications, Education.
Growing slowly (about 1% over 10 years). Tracks training and development specialists.
Medium risk in 5 years, high in 10. AI training simulators and fewer new agents mean fewer trainer jobs; live coaching on tough calls stays human.
Classes: Speech and debate, Theater, English Language Arts.
Official data: O*NET occupation 13-1151.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.