Also called: Customer Service AI Specialist, Chatbot Administrator
Sets up and tunes the AI chatbots and automated workflows that answer customer questions.
You read 200 chatbot conversations, find where it gave a wrong refund answer, fix its instructions and decide which topics should always go to a human.
New title; pay estimated from postings.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 3 years after high school. Bachelor's or associate degree; often promoted from support agent.
Ways in: On-the-job training, 4-year college, Certification. Training cost: Under $15k.
Majors to look at: Information Systems, Communications.
Growing much faster than average. Growing quickly as companies add AI to support.
Medium risk for 10 years. This job builds the AI that replaces agents; demand is real now, but AI tools increasingly tune themselves.
Classes: AP Computer Science Principles, English Language Arts, Computer applications.
Official data: O*NET occupation 15-1299.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.