Also called: Team Lead, Customer Service
Supervises a team of call center agents, coaching them and handling escalated calls.
You listen in on calls to coach new agents, take over when a customer demands a supervisor and make sure your team hits its targets.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 2 years after high school. High school diploma plus experience as an agent.
Ways in: On-the-job training. Training cost: Get paid while you train.
Majors to look at: Business.
Shrinking (about -1% over 10 years). Tracks first-line supervisors of office workers.
Medium risk in 5 years, high in 10. AI handles routine calls and scores quality automatically, so centers shrink and need fewer supervisors.
Classes: Speech and debate, Business elective.
Official data: O*NET occupation 43-1011.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.