Also called: Help Center Content Specialist, Support Content Writer
Writes the help articles and answers that customers, support agents and AI chatbots rely on.
You notice 500 people asked how to reset a password this week, write a clear step-by-step article with screenshots and update the chatbot so it gives the right answer.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 4 years after high school. Bachelor's in English, communications or technical writing.
Ways in: 4-year college, On-the-job training. Training cost: $15k – $60k.
Majors to look at: English, Technical Communication.
Growing slowly (about 1% over 10 years). Tracks technical writers.
Medium risk for 10 years. AI drafts help articles, but someone must keep answers accurate because chatbots rely on them.
Classes: English Language Arts, Computer applications, AP Language and Composition.
Official data: O*NET occupation 27-3042.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.