Also called: CX Manager
Studies every step customers go through with a company and fixes the parts that frustrate them.
You map what happens when someone returns a product, find a confusing step that causes angry calls and work with teams to remove it.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 6 years after high school. Bachelor's in business, marketing or psychology.
Ways in: 4-year college, Certification. Training cost: $15k – $60k.
Majors to look at: Business Administration, Marketing, Psychology.
Growing faster than average (about 6% over 10 years). Tracks business operations specialists.
Medium risk for 10 years. AI analyzes surveys and complaints at scale; redesigning frustrating steps across teams stays human.
Classes: AP Psychology, AP Statistics, Business elective.
Official data: O*NET occupation 13-1199.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.