Also called: CCO, Chief Experience Officer
The executive in charge of everything customers experience, from support to loyalty.
You review why customers are leaving, decide whether to invest in AI chat or more agents, and push other departments to fix the problems customers complain about most.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Master's degree, about 18 years after high school. Bachelor's plus often an MBA; 15+ years in customer-facing leadership.
Ways in: 4-year college, Graduate school, On-the-job training. Training cost: $15k – $60k.
Majors to look at: Business Administration, Marketing.
Growing faster than average. Small but growing executive role.
Low risk for 10 years. AI reshapes support and loyalty programs; deciding how customers are treated and pushing other teams to fix problems stays human.
Classes: AP Psychology, Business elective, Speech and debate, AP Statistics.
Official data: O*NET occupation 11-1011.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.