Also called: Directory Assistance Operator, Operator Services Representative
Helps callers connect calls, find numbers or reach emergency services for phone companies and hotels.
You help an elderly caller place a collect call, connect a hotel guest to an international number and transfer a confused caller to 911.
BLS May 2025: median $41,740.
High school diploma, about 0 years after high school. High school diploma; trained on the job.
Ways in: On-the-job training. Training cost: Get paid while you train.
Shrinking (about -28% over 10 years). BLS projects a 28% decline (2024-34); only about 3,400 jobs remain.
High risk for 10 years. Automation has replaced most operator work, and very few new jobs will open.
Age 18+. One way to start: Apply to phone companies and directory-assistance call centers
Classes: Speech and debate, Computer applications.
Official data: O*NET occupation 43-2021.
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