Also called: BPO Site Director
Runs an outsourced call center that answers customers on behalf of other companies.
Your 600 agents handle calls for an airline, a bank and a phone company. You meet clients about quality scores, approve hiring and plan staffing for a storm that will flood the airline's lines.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 12 years after high school. Bachelor's preferred; years rising from agent to manager.
Ways in: On-the-job training, 4-year college. Training cost: Under $15k.
Majors to look at: Business Administration.
Growing about average (about 3% over 10 years). Tracks administrative services managers.
Medium risk in 5 years, high in 10. Outsourced call centers are among the first places AI agents replace staff, so sites and director jobs are shrinking.
Classes: Business elective, Speech and debate, AP Statistics.
Official data: O*NET occupation 11-3012.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.