Roadside Assistance Dispatcher

Also called: Motor Club Dispatcher, Roadside Service Coordinator

Takes calls from stranded drivers and sends the nearest tow truck, locksmith or battery service, then tracks it until help arrives.

A day in the life

A family is stuck with a flat tire on a dark highway at 11 p.m., and you calm them down, pin their location and find a tow operator 20 minutes away. You juggle a dozen open calls, push providers who run late and decide when a call becomes a safety emergency. Snowstorms bring hundreds of calls an hour.

Pay over a career

Starting
$31k
Typical
$39k
High
$50k

Approximate: anchored on Bureau of Labor Statistics data for a broader job group.

Training

High school diploma, about 0 years after high school. High school diploma; paid on-the-job training.

Ways in: On-the-job training. Training cost: Get paid while you train.

Outlook

Shrinking (about -2% over 10 years). App-based requests are replacing some phone calls.

Will it last? Our AI estimate

High risk for 10 years. Apps and automated dispatch match most drivers with trucks; humans handle scared callers, emergencies and providers who fall through.

Could start right away

Age 18+. One way to start: Apply to roadside assistance call centers (AAA clubs and motor club contractors)

Start now, in high school

Classes: Geography, Spanish, Psychology.

Official data: O*NET occupation 43-5032.

More Customer Service & Contact Centers careers

Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.