Also called: Support Engineer, Escalation Engineer
Solves the hardest technical problems customers have with a company's software.
A big customer's system broke after an update. You read their logs, reproduce the bug on your own machine and either find a fix or hand clear details to the developers. You talk to customers by video call and write help articles.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 4 years after high school. Bachelor's or associate degree in IT or computer science.
Ways in: 4-year college, 2-year college, Certification. Training cost: $15k – $60k.
Majors to look at: Information Technology, Computer Science.
Growing about average (about 2% over 10 years). Tracks computer support specialists.
Medium risk for 10 years. AI handles routine tickets, so support engineers focus on hard problems; teams get smaller and more technical.
Classes: AP Computer Science A, Computer applications, English.
Official data: O*NET occupation 15-1232.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.