Also called: Help Desk Manager, Service Desk Manager
Leads the help desk team that fixes everyone's computer problems.
You check how many tickets came in overnight, move techs to where the backlog is worst, and handle an angry executive whose laptop died before a big meeting. You also train new technicians.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 6 years after high school. Bachelor's or associate degree in IT plus years on a help desk.
Ways in: 4-year college, 2-year college, On-the-job training. Training cost: $15k – $60k.
Majors to look at: Information Technology.
Growing faster than average (about 5% over 10 years). Tracks IT managers at the entry level.
Medium risk in 5 years, high in 10. As AI shrinks help desks, fewer support managers are needed; coaching people and handling escalations stays human.
Classes: Business, Computer applications, Speech.
Official data: O*NET occupation 11-3021.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.