Also called: Technical Support Representative, Call Center Tech
Answers phone and chat calls from customers who need help with internet, software, or devices.
You walk a customer through restarting their router, troubleshoot a streaming app, and document every call. Many companies hire for remote work-from-home roles.
Estimate.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 0 years after high school. HS diploma; paid training.
Ways in: On-the-job training. Training cost: Get paid while you train.
Shrinking. Declining as AI voice and chat agents take over first-line support.
High risk for 10 years. AI voice and chat agents now solve most routine tech questions, so tier-1 support jobs are disappearing.
Age 18+. One way to start: Apply to tech support call centers or outsourcers; paid training
Classes: English, Computer applications.
Official data: O*NET occupation 15-1232.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.