Also called: Loan Servicing Representative
Handles loans after they are made: payments, escrow for taxes and insurance, payoffs and customer questions.
You process a payoff request, fix an escrow account that came up short and explain to a borrower why their payment changed.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 1 year after high school. High school diploma; trained on the job.
Ways in: On-the-job training, 2-year college. Training cost: Under $15k.
Majors to look at: Business, Finance.
Shrinking (about -3% over 10 years). Tracks loan interviewers and clerks.
High risk for 10 years. Payments, escrow math and routine customer questions are highly automatable with AI chat and servicing software.
Age 18+. One way to start: Apply to loan servicers and banks for servicing or escrow associate roles; training provided
Classes: Computer applications, Personal finance, Business CTE class, Keyboarding.
Official data: O*NET occupation 43-4131.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.