Helps policyholders with billing, coverage questions and changes.
You take calls about adding a new car, explain deductibles and help a customer report a claim.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 0 years after high school. High school diploma; often a state license.
Ways in: On-the-job training, Certification. Training cost: Get paid while you train.
Shrinking (about -5% over 10 years). Declining as chatbots handle simple requests.
High risk for 10 years. AI chat and voice bots now answer most billing and coverage questions; fewer human service reps needed.
Age 18+. One way to start: Apply to insurance agencies or call centers for customer service rep jobs; some will sponsor a license later
Classes: Business class, Spanish, Computer apps.
Official data: O*NET occupation 43-4051.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.