Also called: Correspondence Specialist
Reads and answers letters and emails from customers, like billing questions or account changes.
You open letters at an insurance company, sort them by request type, write standard replies and pass tricky cases to specialists.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 0 years after high school. A high school diploma plus on-the-job training in company policies; strong writing and typing skills are what employers look for.
Ways in: On-the-job training. Training cost: Get paid while you train.
Shrinking. Declining as communication moves to chat and AI.
High risk for 10 years. AI now reads, sorts and drafts replies to most routine customer letters and emails, so these jobs are disappearing.
Age 18+. One way to start: Apply to customer correspondence or back-office clerk openings at insurers, banks and utilities
Classes: English Language Arts, Computer applications.
Official data: O*NET occupation 43-4021.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.