Also called: QA Specialist (Dispatch)
Reviews recorded 911 calls to make sure dispatchers follow protocols and to coach improvements.
QA reviewers listen to randomly selected calls, score them against medical and fire protocols, and give feedback to dispatchers. Their work keeps a center accredited and helps save more lives.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 3 years after high school. Dispatch experience plus QA certification.
Ways in: On-the-job training, Certification. Training cost: Get paid while you train.
Growing about average (about 3% over 10 years). BLS public safety telecommunicators 2024-34.
High risk for 10 years. AI can now score every recorded call against protocol; a few humans coach and handle disputes.
Classes: Keyboarding, Psychology, Health science CTE.
Official data: O*NET occupation 43-5031.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.