Also called: PSAP Director, Emergency Communications Director
Runs a 911 emergency communications center and its dispatchers, technology, and budget.
911 directors manage staffing for a 24/7 center, pick new radio and dispatch systems, track call-answering times, and support dispatchers dealing with trauma. In disasters, their center is the nerve system of response.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 10 years after high school. Dispatch experience plus bachelor's helpful; ENP or RPL certification.
Ways in: On-the-job training, 4-year college, Certification. Training cost: Get paid while you train.
Majors to look at: Public Administration, Emergency Management, Information Technology.
Growing about average. Approximate.
Low risk for 10 years. AI call-taking and analytics change staffing; leading a 24/7 center and its people stays human.
Classes: Business, Psychology, Government / Civics, Computer applications.
Official data: O*NET occupation 11-9161.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.