Also called: Reservations Sales Agent
Books rooms and packages by phone, email, and chat for hotels and resorts.
You answer calls from guests planning trips, explain room types, and sell spa or golf add-ons. Many reservations agents work in call centers or remotely. Strong sellers earn bonuses.
High school diploma, about 0 years after high school. A high school diploma plus on-the-job training in the hotel's booking system; customer service and computer skills help.
Ways in: On-the-job training. Training cost: Get paid while you train.
Shrinking (about -5% over 10 years). Online booking is shrinking this role.
High risk for 10 years. Online booking and AI chat and voice agents now handle most room bookings, so call-center jobs are shrinking fast.
Age 18+. One way to start: Apply to hotel reservations or call-center openings, many of them remote
Classes: Computer applications, Spanish, Business.
Official data: O*NET occupation 43-4181.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.