Also called: Guest Services Manager
Manages the front desk, bell staff, and guest services team.
You build schedules, coach front-desk agents, handle the angriest guests, and watch overbooking so no one gets turned away. You work closely with revenue and sales. It is a key step toward general manager.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 4 years after high school. Bachelor's in hospitality common, or promotion from the desk.
Ways in: 4-year college, 2-year college, On-the-job training. Training cost: $15k – $60k.
Majors to look at: Hospitality Management.
Growing about average (about 3% over 10 years).
Low risk in 5 years, medium in 10. Self check-in shrinks the team below; managing guest problems and the staff that remains stay human.
Classes: Business, Hospitality CTE class, Spanish.
Official data: O*NET occupation 11-9081.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.