Helps users of finance apps with login problems, transfers and account questions.
You answer chats from users whose transfer is delayed, verify identities and escalate a possible scam.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 0 years after high school. A high school diploma plus on-the-job training on the app and its account rules; customer service experience helps you get hired.
Ways in: On-the-job training. Training cost: Get paid while you train.
Shrinking (about -5% over 10 years). Tracks customer service representatives.
High risk for 10 years. AI chatbots already resolve most login and transfer questions, so human support teams are shrinking.
Age 18+. One way to start: Apply to finance apps (Chime, Cash App, PayPal) or their outsourcers for customer support roles
Classes: Computer apps class, Spanish.
Official data: O*NET occupation 43-4051.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.