Helps customers in two or more languages by phone, chat, and email.
Answers calls in English and Spanish, solves billing problems, and translates a confusing policy for a customer.
Estimate; often a bilingual pay bonus.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 0 years after high school. High school diploma plus fluency in two languages.
Ways in: On-the-job training. Training cost: Get paid while you train.
Majors to look at: Foreign Languages.
Shrinking (about -5% over 10 years). BLS customer service reps 2024-34 (approx).
High risk for 10 years. AI chatbots now answer in dozens of languages; few human support seats will remain.
Age 18+. One way to start: Apply to call centers and companies hiring bilingual support reps; fluency is the key
Classes: A world language, Business CTE class, Computer applications.
Official data: O*NET occupation 43-4051.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.