Also called: Gate Agent, Ticket Agent, Passenger Service Agent
Checks in passengers, handles gates, and rebooks travelers when flights go wrong.
You scan boarding passes, make boarding announcements, and calm frustrated travelers when a flight is cancelled. You know the rebooking system cold and solve problems fast.
Based on BLS reservation and transportation ticket agents.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 0 years after high school. High school diploma and airline training.
Ways in: On-the-job training. Training cost: Get paid while you train.
Majors to look at: Hospitality.
Shrinking (about -1% over 10 years). Self-service kiosks and apps are reducing counter jobs, though gate roles remain.
High risk for 10 years. Kiosks, apps and AI chat already handle check-in and rebooking; agent jobs keep shrinking.
Age 18+. One way to start: Apply to airlines or ground-handling companies for ticket counter and gate agent jobs First: Airline's paid training (2–4 weeks) plus an airport security badge
Classes: Spanish, Speech, Computer applications.
Official data: O*NET occupation 43-4181.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.