Also called: Airline Reservation Agent, Rail Ticket Agent
Books and changes travel for airlines, rail lines, bus companies, and tour operators.
You help customers rebook after a canceled flight, sell tickets, and explain baggage rules. Many work in call centers or at airport counters. Bilingual agents are in high demand.
High school diploma, about 0 years after high school. A high school diploma plus on-the-job training in the company's booking system; customer service experience helps.
Ways in: On-the-job training. Training cost: Get paid while you train.
Shrinking (about -5% over 10 years). Self-service booking is shrinking this job.
High risk for 10 years. Apps and AI agents now book and change most tickets, so far fewer ticket agents are hired.
Age 18+. One way to start: Apply to airline, rail or tour company reservation centers, many remote
Classes: Computer applications, Geography, Spanish.
Official data: O*NET occupation 43-4181.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.