Also called: Customer training manager, Academy manager
Teaches a company's customers how to use its product, through tutorials, webinars, and certification programs.
Customer educators write help courses, record video tutorials, run live webinars, and build online 'academies' with badges and certifications.
Estimate.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 4 years after high school. Bachelor's in education, communications, or a technical field.
Ways in: 4-year college. Training cost: $15k – $60k.
Majors to look at: Education, Communications, Technical Writing.
Growing faster than average. Growing with software-as-a-service companies.
Medium risk in 5 years, high in 10. AI chat help and auto-generated tutorials replace much product training; live webinars and course strategy stay human.
Classes: AP English Language, Video production, Computer applications.
Official data: O*NET occupation 13-1151.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.