Also called: Call Center Trainer, Customer Service Trainer
Trains new customer service reps on systems, policies, and how to handle tough callers.
A contact center trainer runs a classroom of new hires through role-play calls, teaches them the company software, and sits beside them on their first live calls.
Estimate.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 0 years after high school. High school diploma plus customer service experience; many promote from the phones.
Ways in: On-the-job training. Training cost: Get paid while you train.
Growing much faster than average (about 8% over 10 years). Tracks training and development specialists.
High risk for 10 years. As AI agents replace many call-center reps, fewer new-hire classes are needed, and AI role-play tools train the rest.
Classes: Speech, Psychology, Business.
Official data: O*NET occupation 13-1151.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.