Also called: Bot Trainer, Virtual Agent Specialist
Watches over a company's customer-service chatbot, fixing wrong answers and handling cases the bot can't.
You review conversations where the bot got confused, update its knowledge base, and step in live when a frustrated customer needs a human. It's a growing entry-level role as chatbots replace phone lines.
Estimate.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Associate's degree (2-year), about 1 year after high school. HS diploma or associate; customer service experience valued.
Ways in: On-the-job training, 2-year college, Certification. Training cost: Get paid while you train.
Majors to look at: Communications, Information Technology.
Growing faster than average. Growing as companies deploy AI agents.
Medium risk in 5 years, high in 10. As chatbots get better, fewer people are needed to watch them; tough customer cases still go to humans.
Classes: English, Computer applications, Psychology.
Official data: O*NET occupation 15-1232.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.