Also called: Customer Support Agent
Answers customers' questions and fixes their problems by phone, chat or email.
You take back-to-back calls: someone's package is lost, another was double-charged, a third wants to cancel. You look up accounts, issue refunds and try to turn angry callers into calm ones.
Often a first job that leads into sales, team lead or operations roles.
High school diploma, about 0 years after high school. High school diploma; companies train you on the job.
Ways in: On-the-job training. Training cost: Get paid while you train.
Majors to look at: Communications, Business Administration.
Shrinking (about -5% over 10 years). Shrinking as chatbots and self-service handle simple requests.
High risk for 10 years. AI chat and voice agents already handle many routine calls, so far fewer reps will be hired.
Age 18+. One way to start: Apply to customer service openings at call centers, banks and online retailers, many remote
Classes: English Language Arts, Spanish or another world language, Computer applications.
Official data: O*NET occupation 43-4051.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.