Also called: Call Center Manager
Runs a team of dozens or hundreds of customer-service agents who answer calls, chats and emails.
You watch a wall screen showing 40 calls waiting, pull agents off email to answer phones, and listen to recorded calls to coach your team. Then you test a new AI chatbot to see which questions it can handle.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 4 years after high school. Bachelor's helpful; most promoted from agent and supervisor roles.
Ways in: On-the-job training, 4-year college. Training cost: Under $15k.
Majors to look at: Business Administration, Communications.
Growing slowly. Agent jobs are shrinking as AI handles simple questions, so managers run smaller, more technical teams.
Medium risk in 5 years, high in 10. AI chatbots and voice agents handle many contacts, so centers shrink and need fewer managers.
Classes: Business elective, Speech and debate, AP Psychology.
Official data: O*NET occupation 11-1021.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.