Also called: Office Manager, Team Lead
Leads a team of office staff such as clerks, assistants or customer-service reps and keeps their work flowing.
You assign the morning's tasks, help someone handle a tricky customer, approve time-off requests and fix a jam in the billing process. You're the bridge between the front line and upper management.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 4 years after high school. High school diploma plus experience; some have an associate or bachelor's.
Ways in: On-the-job training, 2-year college. Training cost: Under $15k.
Majors to look at: Business Administration, Office Management.
Shrinking (about -1% over 10 years). Automation of clerical work means fewer office teams to supervise.
Medium risk in 5 years, high in 10. AI automates much clerical work, so offices have smaller teams and fewer supervisors.
Classes: Business elective, Computer applications, Speech and debate.
Official data: O*NET occupation 43-1011.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.