Also called: Shipping Line Customer Service Rep
Helps companies book space on container ships and solves problems with shipments.
A shipping line customer rep answers emails about delayed containers, corrects paperwork, and helps customers track cargo crossing the Pacific.
High school diploma, about 0 years after high school. No degree required; a bachelor's helps for promotion.
Ways in: On-the-job training. Training cost: Get paid while you train.
Shrinking (about -2% over 10 years). BLS 2025-35 projection band for SOC 43-4051: Decline (-1% or lower).
High risk for 10 years. Chatbots and self-service portals already answer most booking and tracking questions; few entry seats will remain.
Age 18+. One way to start: Apply for customer service jobs at container shipping lines and their call centers
Classes: Business CTE class, Computer applications, A second language.
Official data: O*NET occupation 43-4051.
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