Also called: Director of Patient Experience, Chief Experience Officer
Makes sure patients and families feel respected and well cared for during their hospital stay.
Reads survey comments, rounds on floors to talk with patients, coaches staff on communication, and resolves complaints before they become lawsuits.
Estimate.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Master's degree, about 6 years after high school. Bachelor's plus a master's in health administration or nursing; CPXP certification.
Ways in: 4-year college, Graduate school, Certification. Training cost: $60k – $150k.
Majors to look at: Health Administration, Nursing, Communications.
Growing faster than average. Growing as patient satisfaction affects hospital payments.
Low risk for 10 years. AI summarizes survey comments; rounding with patients, coaching staff and resolving complaints stays human.
Classes: Psychology, Speech, Business.
Official data: O*NET occupation 11-9111.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.