Also called: Fraud Specialist
Helps customers who report stolen cards or fraudulent charges and processes their refunds.
You take calls from customers who see strange charges, freeze their cards, file claims and explain how long refunds take.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 0 years after high school. A high school diploma plus on-the-job training in the bank's fraud and dispute procedures; customer service experience helps.
Ways in: On-the-job training. Training cost: Get paid while you train.
Growing slowly. Steady.
High risk for 10 years. Automated systems verify and refund most fraud claims, and AI chat handles customer calls; few new openings.
Age 18+. One way to start: Apply to banks and card issuers for fraud or dispute specialist roles in their call centers
Classes: Business class, Spanish.
Official data: O*NET occupation 43-4051.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.