Also called: Customer Experience Designer
Designs whole experiences across apps, phone calls, and in-person visits, like how you renew a driver's license.
You follow a family through applying for food assistance, map every frustrating step from website to office line, and redesign the process with the agency.
Estimate.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 5 years after high school. Bachelor's in design or social science; master's common.
Ways in: 4-year college, Graduate school. Training cost: $15k – $60k.
Majors to look at: Design, Anthropology, Public Policy.
Growing faster than average. Growing in government and healthcare.
Low risk in 5 years, medium in 10. AI maps journeys and drafts blueprints, but redesigning real services across people, offices and apps stays human.
Classes: AP Psychology, Art or design, AP Government.
Official data: O*NET occupation 15-1255.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.