Also called: Technical Product Specialist
Becomes an expert on one software product and helps customers use it well.
You answer tricky questions from customers, record how-to videos, and pass patterns in complaints to the product team. Many PMs started here.
Estimate.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Associate's degree (2-year), about 2 years after high school. Associate or bachelor's; product training on the job.
Ways in: 2-year college, 4-year college, On-the-job training. Training cost: Under $15k.
Majors to look at: Communications, Information Technology.
Growing slowly. Steady; AI support tools reduce volume.
High risk for 10 years. AI support agents now answer most product questions, so fewer humans are needed for routine help.
Classes: English, Computer applications, Psychology.
Official data: O*NET occupation 15-1232.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.