Also called: City Customer Service Agent, Constituent Call Center Agent
Answers the city's non-emergency line, logging potholes, noise complaints, and service requests.
311 agents take calls and app messages from residents about broken streetlights, missed trash pickup, or graffiti, then route them to the right department. They're the friendly front door of city government.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 0 years after high school. High school diploma; bilingual skills valued.
Ways in: On-the-job training. Training cost: Get paid while you train.
Shrinking (about -5% over 10 years). Customer service roles overall declining (approx.).
High risk for 10 years. AI chatbots and apps take most service requests directly; few call agents needed.
Age 18+. One way to start: Apply on your city jobs site for 311 call center openings First: Government hiring with an application and background check, often a few weeks
Classes: Spanish, Speech class, Keyboarding.
Official data: O*NET occupation 43-4051.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.