Also called: PERS Monitoring Operator, Emergency Response Center Operator
Answers the call when an older adult presses a medical alert button or a fall sensor goes off, then sends the right help.
Wears a headset in a 24/7 monitoring center. When a pendant button is pressed, the caller's profile pops up and you talk to them through a speaker in their home, deciding fast whether it's a fall, a false alarm or a heart attack. You call 911, a neighbor or family, and stay on the line. Plenty of calls are lonely people who just want to chat, so you learn to be kind and quick at once.
Estimate; hourly call-center pay, often with a night-shift bonus.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 0 years after high school. High school diploma plus paid on-the-job training; many centers require CPR and an alarm-industry operator course.
Ways in: On-the-job training. Training cost: Under $15k.
Growing about average. Demand grows with the aging population, but AI triage will take over simple alarms.
Medium risk in 5 years, high in 10. AI voice agents and smarter sensors will screen out false alarms, so fewer operators handle the real emergencies.
Age 18+. One way to start: Apply to medical alert monitoring centers; they pay for training and CPR
Classes: Psychology, Health science, Spanish.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.