Also called: Utility Call Center Rep
Helps customers start service, understand bills, and report outages.
You take calls about high bills, set up payment plans, and log outage reports during storms when the phones ring nonstop.
High school diploma, about 0 years after high school. A high school diploma plus several weeks of paid training on the utility's billing and outage systems; customer service experience helps.
Ways in: On-the-job training. Training cost: Get paid while you train.
Shrinking (about -5% over 10 years).
High risk for 10 years. AI chat and voice bots handle billing questions and outage reports; fewer reps remain for hard cases and upset customers.
Age 18+. One way to start: Apply to your electric, gas or water utility's call center; they run paid training
Classes: English, Spanish, Business CTE class.
Official data: O*NET occupation 43-4051.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.