Also called: Help desk (education software)
Answers questions and solves problems for teachers and students using a learning app.
Support specialists answer chats and emails, reproduce bugs, write help articles, and escalate tricky problems to engineers. It's a common entry into tech companies.
Based on BLS customer service representatives.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
High school diploma, about 0 years after high school. High school diploma; some college helpful.
Ways in: On-the-job training. Training cost: Get paid while you train.
Majors to look at: Communications, Any major.
Shrinking. BLS projects declines for customer service reps as AI chat expands.
High risk for 10 years. AI chatbots answer most help tickets and write help articles, so entry support jobs are likely to shrink sharply.
Age 18+. One way to start: Apply to customer support jobs at learning-app companies; most train new hires on their product
Classes: Computer applications, Speech, Spanish.
Official data: O*NET occupation 43-4051.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.