Also called: Collaboration Engineer
Runs the phone, video-meeting and chat systems a company uses to talk to itself and its customers.
You fix why a call center's phones drop calls at 3 p.m., set up video conferencing for a new office and connect the company's Teams system to its old desk phones.
Approximate: anchored on Bureau of Labor Statistics data for a broader job group.
Bachelor's degree (4-year), about 4 years after high school. Bachelor's or associate degree in IT or networking; Cisco or Microsoft certifications.
Ways in: 2-year college, 4-year college, Certification, Military. Training cost: $15k – $60k.
Majors to look at: Information Technology, Telecommunications.
Growing about average (about 2% over 10 years). Tracks network architects and administrators.
Medium risk in 5 years, high in 10. Cloud tools like Teams and Zoom run themselves, so fewer companies need engineers for in-house phone systems.
Classes: Computer applications, AP CS Principles.
Official data: O*NET occupation 15-1241.
Career Universe is an early version. Pay, training and AI-risk figures are estimates to start your own research, not verified facts. The research was written with AI research assistants, checked by validation scripts and spot-checked by hand. Check anything important with schools, employers and official sources. How the numbers work.